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Frequently Asked Questions

Safe to make credit card payments?

This website is SSL encrypted, SSL is designed for  credit card payments. So this website is secure

We use Stripe as the credit card processing gateway.

If you are in doubt you are welcome to do your own research about SSL and Stripe

Are all shipments with Tracking number?

Yes, every shipment has a tracking number. This is to avoid lost packages

I received something damaged

Take pictures of your damages statue and send it to us at shogun.resins@gmail.com . We will sort out a solution as a compensation or a replacement depend the damages.

I would like to pay with PayPal

We do have a PayPal invoice request option at the check out, when you choose this option you will receive a PayPal invoice in the next days.

I would like to cancel a pre-order

Pre-Order deposits of custom resins are non refundable as they are passed on to the manufacturer and are used to finance the manufacturing process.

custom resins are produced in a small quantity, only as many as ordered are produced and no more than 500pcs worldwide.

By making a pre-order you are requesting a production of your piece