By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
Terms and Conditions
To ensure that our clients are 100% satisfied with their orders, we encourage everyone to open and inspect the package upon receiving. That so you may take advantage of the warranty, returns, and or refunds. Please report damage part(s) within 7 days upon receiving the package.
– Lost Package – In the event the package was lost during its transport, you are guaranteed to get a replacement for the package.
– Wrong Delivery – If the package you receive is not what you ordered, you need to cooperate with us to solve the matter as soon as possible so we could arrange and rectify the problem.
– Damaged and/or defective statue part(s) – We will do our best to replace the damage part(s) of the statue you ordered as long as it’s within the policy. Please reach out to us as soon as possible to be able to come up with a solution.
Excluded for warranty:
– Replacement parts for sold out or archived products – We do not guarantee a replacement part(s) or pieces for long sold out or archived products, regardless if you purchase from us or from 3rd party resellers.
– Shipper Box (Brown box)
– Graphics Box (Art Box)
– The statue must be returned in the same condition as you received it.
– Repack all figures, accessories, bases, certificate of authentication, original packaging, and outer shipping cartons. Incomplete product may delay exchanges for refunds
– Excessive damage due to improper repacking of the statue may be subject to additional fees
DISCLAIMER REGARDING REPLACEMENT PARTS REQUEST:
Resins are very fragile and are prone to breakages, if you experience any minor scratching or small chips broken off, we cannot provide you with a replacement part, as it is too costly for us to do. You are then expected to glue it yourself.
But In case of clean breakage and severe damage, we will provide you a replacement part.
*Replacement parts take some time to be produced,
*End product may slightly different from the prototype.